Revista de ingeniería informática y tecnología de la información

Raising the Turn Out of Using Online Services Focusing on the Egyptian Case

Ahmed Ibrahim Hassan Ibrahim

Applying e-government has many benefits for both citizens and government. The Egyptian government officially declared its intention to develop its e-government program in July 2001. The program began in January 2004 to provide government services to citizens online. Therefore, this research aims to describe and explain the Egyptian case (as developing nation) regarding and its experiment in applying e-government and lessons learned from other countries, to apply what match the Egyptian situation. It also seeks to identify the most important problems and obstacles that prevent citizens from using electronic services. The results of this research are meant to provide recommendations to improve e-government services, and consequently to raise the turnout of using online services.